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Face-To-Face: Delivering an Immersive Customer-Centric Experience
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Laura Nelson
Детали курса
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Этот онлайн-курс
Программа урока
– Administrators as the face of the clinic
– The value of teamwork
– Why patients don`t come back?
– 5 criteria for perfect customer service
– Basic rules of the customer service
– Phone Service: SMILE Guide and Goals
– Presentation of the treatment plan to the patient: principles
– Team Communication: 3 Rules of Leadership.
Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.
Урок включен в следующие курсы:
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Разовая покупка | |||
|---|---|---|---|
Уроков включено | вся Premium библиотека курсов | этот урок | |
Срок доступа | без ограничений | 180 дней | |
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Лекторы 1
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Award-winning, international speaker & the founder of Front Office RocksTM, a virtual training platform for dental teams that teaches office systems and methods to help practices achieve exceptional customer service.
Организатор
OHI-S
4.71 (22495 оценок)
OHI-S is the world's leading educational platform for dentists worldwide!
Our core product is training led by the top global speakers in all branches of dentistry. On our platform, you will find courses covering every dental specialty. We offer a comprehensive range of educational formats: congresses, seminars, hands-on workshops, and online courses.
We provide education in 7 languages: English, Spanish, Portuguese, German, French, Ukrainian, Russian.
Our offline projects take place in the most picturesque locations around the world: Kyoto, Florence, Rome, Bologna, Vienna, Berlin, and Prague. Our clients always have a unique opportunity to combine acquiring valuable knowledge with experiencing rich cultural environments.
OHI-S is not just a platform, it’s an entire ecosystem for professionals. Our mobile application, marketplace, and specialized social network connect dentists from all corners of the globe, creating a powerful community for knowledge exchange and collective growth.