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Lección 12. Trabajar con conflictos
В архиве
Использовать промокод / баллы (Войти)
Что включено:
38мин
Испанский
Программа урока
El conflicto con el cliente se produce cuando los intereses del cliente no coinciden con los intereses del vendedor. En la lección consideraremos técnicas de comportamiento del vendedor LAST, LATTE, SPA, TASS y otras, que permitirán resolver el conflicto y mantener un contacto cálido con el cliente.
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Лекторы (1 человек)
OHI-S Sales Director. Consultant in Management, Marketing and Organizational Development. Qualified consultant of the European Bank for Reconstruction and Development. Certified business trainer (International College of Business Trainers), over 15 years of trainer experience. Developed a range of author's programs in management, sales development, personnel motivation, personnel management and development, personal organization.
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