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Управление возражениями и конфликтология
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Антон Бичун
Детали курса
Лекторы
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Детали
Программа урока
– Конфликты в медицине и взаимосвязь с возражениями
– Предупреждение конфликтных ситуаций
– Возражение - ключ к продаже
– Техники управления возражениями
– Возражение как фактор доверия
– Сомнения, возражения, отговорка: отличия
– Причины возникновения возражений и их профилактика
– Типичная структура лояльности
– Как построить переговоры без возражений
– Причины возникновения сомнений и что с ними делать
– Страхи врача и пациента.
Урок включен в следующие курсы:
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Pediatric Dentistry
General questions
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Лекторы 1
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Anesthesiologist-resuscitator specializing in emergency medical conditions in dental practice. Over 20 years of clinical experience supporting dental procedures and managing critical patient situations in ambulatory settings.
Associate Professor at the Department of Emergency Medical Care, North-Western State Medical University named after Mechnikov (St. Petersburg). International lecturer delivering master classes and training programs for dental practitioners on emergency preparedness and patient safety protocols.
Co-author of practical guidelines for dentists on prevention and treatment of emergency conditions in ambulatory dentistry, and the management handbook "Service Management in Medical Organizations."
PhD in Medical Sciences. Graduate of the Presidential Program "Healthcare Management" at St. Petersburg State University Higher School of Management.
Организатор
OHI-S
4.72 (25160 оценок)
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